Security and privacy concerns continue; Digital shopping slow to catch on for some consumer products; Price is still king when it comes to picking mobile and broadband providers
SILICON VALLEY, Calif., Dec. 8, 2011 /PRNewswire/ -- Consumers are spending considerable amounts of time online and on mobile devices for shopping and entertainment, and many indicate that they would allow retailers and content providers to track their activity, or solicit them with advertisements, in return for discounts on products and services, according to the 5th Annual KPMG Consumers & Convergence study. Some security reservations and usage preferences exist, but the increased adoption of digital business models provides a compelling argument for retailers, content providers and advertisers to conquer the digital divide.
"Consumers are in the driver's seat," said Mark Larson [pictured], KPMG's global retail practice leader. "They continue to be guarded about invading their space and wish to dictate their terms of access. It is imperative for these companies to use data analytics to leverage the customer data they have at their disposal to conduct customized consumer outreach. We see some retailers adopting these strategies online to offer customer product suggestions, coupons, and mobile shopping applications, among other programs." More...